:root{
  --bg:#f5f7fb;--surface:#ffffff;--surface2:#f8fafc;--text:#0f172a;--muted:#64748b;--line:#e2e8f0;
  --nav:#0b1220;--nav2:#111a2e;--primary:#2563eb;--primary2:#1d4ed8;--ok:#16a34a;--warn:#d97706;--danger:#dc2626;
  --shadow:0 18px 45px rgba(15,23,42,.10);--radius:18px
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:inherit}b,strong{font-weight:800}small{font-size:12px}.muted{color:var(--muted)}
.app-shell{min-height:100vh;display:grid;grid-template-columns:280px minmax(0,1fr)}.sidebar{background:linear-gradient(180deg,var(--nav),var(--nav2));color:#fff;position:sticky;top:0;height:100vh;padding:22px 18px;display:flex;flex-direction:column;gap:22px;box-shadow:10px 0 30px rgba(15,23,42,.18)}
.brand{display:flex;align-items:center;gap:12px;padding:6px 8px}.brand-mark{width:42px;height:42px;display:inline-grid;place-items:center;border-radius:14px;background:linear-gradient(135deg,#2563eb,#38bdf8);color:white;font-weight:900;box-shadow:0 14px 30px rgba(37,99,235,.35)}.brand small{display:block;color:#cbd5e1;font-size:12px;margin-top:2px}.brand-login{display:flex;align-items:center;gap:12px;margin-bottom:28px}
.side-nav{display:flex;flex-direction:column;gap:7px}.side-nav a{padding:11px 12px;border-radius:13px;color:#dbeafe;font-weight:700}.side-nav a:hover{background:rgba(255,255,255,.08);color:white}.side-nav .admin-only{background:rgba(37,99,235,.22);color:#fff}.nav-section{margin:14px 10px 4px;color:#94a3b8;text-transform:uppercase;letter-spacing:.08em;font-size:11px;font-weight:900}.sidebar-footer{margin-top:auto;display:flex;flex-direction:column;gap:10px}.user-chip,.role-chip{display:block;border:1px solid rgba(255,255,255,.12);background:rgba(255,255,255,.06);border-radius:12px;padding:10px 12px;color:#e2e8f0;font-size:13px;overflow:hidden;text-overflow:ellipsis}.role-chip{color:#93c5fd}
.main-area{min-width:0}.topbar{height:74px;background:rgba(255,255,255,.88);backdrop-filter:blur(12px);display:flex;align-items:center;justify-content:space-between;padding:0 30px;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}.topbar strong{display:block;font-size:17px}.topbar .muted{font-size:13px}.top-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.container{max-width:1180px;margin:0 auto;padding:30px}.public-container{max-width:1120px;margin:0 auto;padding:44px 24px}
.card,.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow)}.soft-card{background:linear-gradient(180deg,#fff,#f8fafc)}.hero{background:radial-gradient(circle at top right,#2563eb 0,#111827 45%,#020617 100%);color:white;min-height:430px}.hero p{color:#dbeafe;font-size:18px;line-height:1.6}.hero h1{font-size:42px;max-width:760px}.clean-auth{align-items:start}.login-card,.register-card{background:#fff}.auth-grid{display:grid;grid-template-columns:1.25fr .85fr;gap:22px}.auth-grid .hero{grid-row:span 2}.feature-row{display:flex;gap:10px;flex-wrap:wrap;margin-top:30px}.feature-row span{background:rgba(255,255,255,.11);border:1px solid rgba(255,255,255,.18);border-radius:999px;padding:9px 12px;font-weight:800;color:#fff}
.grid{display:grid;gap:18px}.two{grid-template-columns:repeat(2,minmax(0,1fr))}.three{grid-template-columns:repeat(3,minmax(0,1fr))}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.cards6{grid-template-columns:repeat(6,minmax(0,1fr))}.span2{grid-column:span 2}.mt{margin-top:18px}.mt-small{margin-top:12px}.page-head{display:flex;align-items:end;justify-content:space-between;gap:18px;margin-bottom:20px}.page-head h1{margin:0 0 7px;font-size:34px;letter-spacing:-.04em}h1,h2{letter-spacing:-.035em}h2{margin:0 0 12px}.stack{display:flex;flex-direction:column;gap:14px}.form-grid{align-items:end}label{font-weight:750;font-size:14px;display:flex;flex-direction:column;gap:7px}input,textarea,select{border:1px solid #cbd5e1;border-radius:12px;padding:12px 13px;font:inherit;background:white;color:var(--text)}input:focus,textarea:focus,select:focus{outline:3px solid #dbeafe;border-color:#60a5fa}textarea{min-height:96px;resize:vertical}.check{flex-direction:row;align-items:center;gap:10px}.check input{width:auto}button,.button{border:0;border-radius:12px;padding:11px 15px;font-weight:800;cursor:pointer;background:#e2e8f0;color:#0f172a;display:inline-block}.primary{background:var(--primary);color:white}.primary:hover{background:var(--primary2)}.ghost{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.12);color:white}.full{width:100%}.danger{background:#fee2e2;color:#991b1b}.small{padding:8px 11px;font-size:12px}.inline{display:inline}.alert{background:#fff7ed;border:1px solid #fed7aa;border-radius:14px;padding:12px;margin:12px 0;color:#7c2d12}.success{background:#dcfce7;color:#166534;border:1px solid #bbf7d0;border-radius:14px;padding:13px}.badge{display:inline-block;background:#eff6ff;color:#1d4ed8;border:1px solid #bfdbfe;border-radius:999px;padding:8px 12px;font-weight:850;font-size:12px;font-style:normal}.badge.ok{background:#dcfce7;color:#166534;border-color:#bbf7d0}.badge.warn{background:#fef3c7;color:#92400e;border-color:#fde68a}.badge.danger-soft,.danger-soft{background:#fee2e2;color:#991b1b;border-color:#fecaca}.notice{margin:0 0 18px;padding:13px 15px;border-radius:14px;border:1px solid #d8e2f1;background:#eef6ff;color:#0f172a;font-weight:800}.notice.success{background:#dcfce7;border-color:#86efac;color:#166534}.notice.warn{background:#fff7ed;border-color:#fdba74;color:#9a3412}.notice.info{background:#eff6ff;border-color:#93c5fd;color:#1e40af}
.list{display:flex;flex-direction:column;gap:10px}.row{display:grid;grid-template-columns:1fr auto;gap:8px 14px;align-items:center;border:1px solid var(--line);border-radius:14px;padding:14px;background:#fff}.row span{color:var(--muted);grid-column:1}.workspace-list .row:hover{border-color:#93c5fd;box-shadow:0 10px 25px rgba(37,99,235,.10)}.compact .row{grid-template-columns:190px 1fr auto}.compact .row span{grid-column:auto}.action{transition:.16s}.action:hover{transform:translateY(-3px);box-shadow:0 22px 55px rgba(15,23,42,.14);border-color:#bfdbfe}.stat{text-align:center;display:block;min-height:116px}.stat strong{display:block;font-size:30px;color:var(--primary);line-height:1}.stat span{display:block;margin-top:8px;color:var(--muted);font-weight:800;font-size:13px}.status-line{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin:8px 0 16px}.table-wrap{overflow:auto;margin-top:16px}table{width:100%;border-collapse:separate;border-spacing:0}th,td{border-bottom:1px solid var(--line);padding:13px;text-align:left;vertical-align:top}th{font-size:12px;color:var(--muted);background:#f8fafc;text-transform:uppercase;letter-spacing:.04em}.bubble{border-radius:18px;padding:14px 16px;margin:12px 0;white-space:pre-wrap;line-height:1.45}.bubble.user{background:#e0f2fe;margin-left:50px}.bubble.bot{background:#ecfdf5;margin-right:50px}.chat{min-height:360px}.hint{background:#f8fafc;border:1px solid var(--line);border-radius:14px;padding:13px;margin-top:14px;line-height:1.5}.hint b,.hint strong{display:block;margin-bottom:4px}.row-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:14px}.qrbox{text-align:center;background:#f8fafc;border:1px solid var(--line);border-radius:16px;padding:18px}.qrbox img{max-width:280px;width:100%;height:auto;background:white;border-radius:12px;border:1px solid var(--line)}.chatlog{display:flex;flex-direction:column;gap:12px;max-height:520px;overflow:auto}.msg{border:1px solid var(--line);border-radius:14px;padding:12px;background:#fff}.msg.in{border-left:5px solid #2563eb;background:#eff6ff}.msg.out{border-left:5px solid #16a34a;background:#ecfdf5}.msg p{white-space:pre-wrap;margin-bottom:0}.msg .muted{display:block;font-size:12px;margin-top:3px}.small-muted{font-size:12px;color:#64748b}.admin-details{border:1px dashed #cbd5e1;border-radius:14px;padding:12px;background:#f8fafc}.admin-details summary{font-weight:850;cursor:pointer}.clean-permissions div{border:1px solid var(--line);border-radius:14px;padding:13px;background:#f8fafc}.clean-permissions span{display:block;color:var(--muted);margin-top:4px}.onboarding-card{background:linear-gradient(135deg,#ffffff,#eff6ff)}.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.steps a{border:1px solid #bfdbfe;background:white;border-radius:16px;padding:16px;display:flex;gap:12px;align-items:flex-start}.steps b{background:#2563eb;color:#fff;border-radius:999px;min-width:28px;height:28px;display:grid;place-items:center}.steps span{color:#334155;line-height:1.35}
@media(max-width:1100px){.app-shell{grid-template-columns:1fr}.sidebar{position:relative;height:auto}.side-nav{display:grid;grid-template-columns:repeat(2,1fr)}.topbar{position:relative}.cards6{grid-template-columns:repeat(3,minmax(0,1fr))}.auth-grid{grid-template-columns:1fr}.auth-grid .hero{grid-row:auto}.hero h1{font-size:34px}}
@media(max-width:760px){.two,.three,.grid2,.cards6,.steps{grid-template-columns:1fr}.span2{grid-column:auto}.page-head,.topbar{align-items:flex-start;flex-direction:column;height:auto;padding:18px}.container{padding:18px}.public-container{padding:18px}.side-nav{grid-template-columns:1fr}.compact .row{grid-template-columns:1fr}.compact .row span{grid-column:1}.hero h1{font-size:30px}.sidebar{padding:18px}}

/* V5 - camada visual premium para produção */
body{background:radial-gradient(circle at top left,#eef6ff 0,#f6f7fb 35%,#eef2f7 100%)}
.sidebar{background:linear-gradient(180deg,#070b1a 0%,#111827 48%,#12102a 100%);border-right:1px solid rgba(255,255,255,.08)}
.brand-mark.glow,.brand-mark{background:linear-gradient(135deg,#6d28d9 0%,#2563eb 55%,#22d3ee 100%);box-shadow:0 0 0 1px rgba(255,255,255,.16),0 16px 38px rgba(124,58,237,.38)}
.side-nav a{display:flex;align-items:center;gap:9px;font-size:14px;letter-spacing:-.01em}.side-nav a:hover{transform:translateX(2px)}
.topbar{background:rgba(255,255,255,.78);box-shadow:0 12px 35px rgba(15,23,42,.06)}
.container{max-width:1280px}.card,.stat{border:1px solid rgba(148,163,184,.24);box-shadow:0 20px 55px rgba(15,23,42,.08)}
.stat{transition:.18s ease;background:linear-gradient(180deg,#fff,#f8fafc)}.stat:hover{transform:translateY(-3px);box-shadow:0 26px 60px rgba(37,99,235,.14)}
.card.action{position:relative;overflow:hidden}.card.action:before{content:"";position:absolute;inset:0 0 auto 0;height:4px;background:linear-gradient(90deg,#7c3aed,#2563eb,#22d3ee)}
.button.primary,.primary{background:linear-gradient(135deg,#6d28d9,#2563eb 55%,#0ea5e9);box-shadow:0 14px 30px rgba(37,99,235,.20)}
.button.primary:hover,.primary:hover{filter:brightness(1.04);transform:translateY(-1px)}.big{padding:14px 18px;font-size:15px}
.premium-auth{min-height:calc(100vh - 88px);align-items:center}.hero-login{background:radial-gradient(circle at 75% 10%,rgba(34,211,238,.28),transparent 30%),linear-gradient(135deg,#050816 0%,#141235 50%,#220845 100%);color:white;min-height:620px;display:flex;flex-direction:column;justify-content:center;position:relative;overflow:hidden}.hero-login:after{content:"";position:absolute;width:360px;height:360px;border-radius:999px;background:radial-gradient(circle,#8b5cf6 0,transparent 65%);right:-100px;bottom:-130px;opacity:.55}.hero-login h1{font-size:64px;line-height:.98;margin:16px 0;letter-spacing:-.07em;text-transform:uppercase}.hero-login p{max-width:680px;color:#dbeafe;font-size:20px}.pill{align-self:flex-start;border:1px solid rgba(34,211,238,.45);background:rgba(34,211,238,.10);color:#67e8f9;border-radius:999px;padding:9px 14px;font-weight:900}.hero-metrics{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:28px;max-width:680px}.hero-metrics span{background:rgba(255,255,255,.09);border:1px solid rgba(255,255,255,.14);border-radius:18px;padding:14px 16px;font-weight:900;color:#fff}.glass-card{backdrop-filter:blur(16px);background:rgba(255,255,255,.92)}.auth-links{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-top:16px}.auth-links a{color:#2563eb;font-weight:850}.auth-narrow{max-width:560px;margin:8vh auto}.register-layout{grid-template-columns:1fr 1fr}.compact-hero{min-height:520px}.terms-check a{color:#2563eb;text-decoration:underline}.legal-page{max-width:900px;margin:0 auto;line-height:1.65}.legal-page h1{font-size:38px}.section-title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:14px}.section-title-row h2{margin-bottom:5px}.note{background:linear-gradient(180deg,#fff,#f8fbff)}
@media(max-width:1100px){.hero-login h1{font-size:44px}.premium-auth,.register-layout{grid-template-columns:1fr}.hero-login{min-height:auto}.hero-metrics{grid-template-columns:1fr}}
/* V6 - treinamento simplificado, mídia e analytics */
.four{grid-template-columns:repeat(4,minmax(0,1fr))}.five{grid-template-columns:repeat(5,minmax(0,1fr))}.span5{grid-column:span 5}.training-guide{background:linear-gradient(135deg,#fff,#eff6ff)}.mini-steps div{border:1px solid #dbeafe;border-radius:16px;padding:15px;background:white;box-shadow:0 10px 24px rgba(37,99,235,.06)}.mini-steps b{display:block;margin-bottom:5px;color:#1d4ed8}.mini-steps span{font-size:13px;color:#64748b;line-height:1.35}.collapsible{padding:0;overflow:hidden}.collapsible summary{list-style:none;cursor:pointer;padding:22px;display:flex;align-items:flex-start;justify-content:space-between;gap:16px;border-bottom:1px solid var(--line)}.collapsible summary::-webkit-details-marker{display:none}.collapsible summary h2{margin:0}.collapsible[open] summary{background:linear-gradient(180deg,#fff,#f8fafc)}.collapsible > form,.collapsible > .list{margin:0 22px 22px}.sales-highlight{display:grid;grid-template-columns:1fr 1fr;gap:12px}.sales-highlight div{border:1px solid var(--line);border-radius:16px;background:#f8fafc;padding:15px}.sales-highlight span{display:block;color:var(--muted);font-size:12px;font-weight:800;text-transform:uppercase}.sales-highlight strong{display:block;margin:6px 0;font-size:18px}.sales-highlight small{color:var(--muted)}.chart-list{display:flex;flex-direction:column;gap:12px}.bar-row{position:relative;border:1px solid var(--line);border-radius:14px;padding:12px 46px 12px 13px;background:#fff;overflow:hidden}.bar-row span,.bar-row b{position:relative;z-index:2}.bar-row b{position:absolute;right:13px;top:12px;color:#1d4ed8}.bar-row i{position:absolute;left:0;bottom:0;top:0;background:linear-gradient(90deg,rgba(109,40,217,.18),rgba(14,165,233,.16));border-radius:14px;z-index:1;min-width:3px}.analytics-grid .card{min-height:310px}.table-wrap a.badge{white-space:nowrap}
@media(max-width:1100px){.four,.five{grid-template-columns:repeat(2,minmax(0,1fr))}.span5{grid-column:span 2}}
@media(max-width:760px){.four,.five{grid-template-columns:1fr}.span5{grid-column:auto}.sales-highlight{grid-template-columns:1fr}.collapsible summary{flex-direction:column}}

/* ── v9: Atendimento humano + Pagamento ─────────────────────────── */
.alert-human {
  background: #fff7e6;
  border-left: 4px solid #f59e0b;
  color: #92400e;
  padding: .75rem 1rem;
  border-radius: .5rem;
  margin-bottom: 1rem;
  display: flex;
  align-items: center;
  gap: .5rem;
  flex-wrap: wrap;
}
.notice.success {
  background: #f0fdf4;
  border-left: 4px solid #22c55e;
  color: #166534;
  padding: .6rem 1rem;
  border-radius: .5rem;
  margin-bottom: 1rem;
  font-size: .9rem;
}
.warn-btn {
  background: #f59e0b;
  color: #fff;
  border: none;
  padding: .55rem 1.1rem;
  border-radius: .45rem;
  cursor: pointer;
  font-weight: 600;
  width: 100%;
}
.warn-btn:hover { background: #d97706; }

/* Status badges adicionais */
.badge.ok   { background: #dcfce7; color: #166534; }
.badge.warn { background: #fef9c3; color: #854d0e; }

/* Mensagem de atendente vs IA no chatlog */
.msg.out strong { color: #2563eb; }
.msg.in  strong { color: #16a34a; }

/* ── Logo Vértex IA — v12 fix ─────────────────────────────────────── */
.brand { display:flex; align-items:center; gap:10px; padding:6px 8px; text-decoration:none; }
.brand svg, .brand img { display:block; flex-shrink:0; }
.brand b { display:block; color:#fff; font-size:.95rem; font-weight:800; line-height:1.2; }
.brand small { display:block; color:#94a3b8; font-size:.72rem; margin-top:1px; }
/* Remover background azul do brand-mark — SVG cuida do visual */
.brand-mark {
  width:36px; height:36px;
  display:inline-grid; place-items:center;
  border-radius:10px;
  background:linear-gradient(135deg,#7a3cff 0%,#5f26df 100%) !important;
  box-shadow:0 6px 20px rgba(122,60,255,.35) !important;
  color:white; font-weight:900; font-size:1.1rem;
}
/* v24 — descoberta controlada de recurso premium (somente menu Pagamentos) */
.side-nav a.nav-feature-locked{color:#cbd5e1;border:1px dashed rgba(148,163,184,.28);background:rgba(148,163,184,.07)}
.side-nav a.nav-feature-locked:hover{color:#fff;background:rgba(124,58,237,.18);border-color:rgba(124,58,237,.45)}
.nav-upgrade-label{margin-left:auto;font-size:.66rem;line-height:1;padding:.25rem .4rem;border-radius:999px;background:#ede9fe;color:#6d28d9;font-weight:900;text-transform:uppercase;letter-spacing:.03em}